- Shipping Information
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Method:
Standard Ground
- Ships In: 3 to 4 business days
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Method:
Standard Ground
The Sahara pavilion is enfolded in shades of Sand and Mocha, flawlessly complementing most outdoor design styles with poised sophistication. Engineered with the highest quality products and most up-to-date technology, this pavilion will offer many years of entertainment in your exclusive outdoor space created with your needs and interests in mind.
- Available Sizes:
- 10' Square
- 13' Hexagon
- 16' Hexagon
- 10' Square Pavilion:
Overall Maximum Height: 11' 5"
Overall Maximum Clearance: 8'
Closed Width: 14" x 14"
Closed Height: 64" - 13' Hexagon Pavilion:
Overall Maximum Height: 10' 9"
Overall Maximum Clearance: 8'
Closed Width: 18" x 18"
Closed Height: 64" - 16' Hexagon Pavilion:
Overall Maximum Height: 12' 9"
Overall Maximum Clearance: 8'
Closed Width: 20" x 20"
Closed Height: 64"
- Features:
- Aluminum and Steel Frame
- Engineered for Maximum Durability
- Awning Grade Solution Dyed Acrylic Fabric
- Solid Color Tie-Backs
- 1 Frame Color (Mocha)
- Optional Stake Kit
- Optional Weight Bags
- 10-Year Limited Frame Warranty
- 3-Year Limited Fabric Warranty
- Ideal For:
- Residential & Hospitality Events
- Hotels
- Resorts
- Day Spas
- Restaurants
- Country Clubs
- Wedding Venues
- Each Reserve Pavilion Includes:
- Reserve Series Top with Wind Vent Roof
- Valance Accent
- Reserve Series Frame
- Cover Bag for Top and Frame
- Inner Top Liner (Ceiling Fan Sold Separately)
Offset Umbrellas recommends either weight bags or stake kits for all pavilions.
- Return Policy:
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To qualify, simply initiate the return within 30 days from the ship date by calling our customer service department at 1-800-510-8325 and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). A Return Merchandise Authorization (RMA) number will be assigned to your request. This number should be written on the return package and on the original invoice or packing list. (Copies are acceptable.) No returns/credits will be honored without the RMA number.
We must receive your item back within 45 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return. All items must pass through our quality control division before being accepted for credit. Those that fail this inspection will be returned to you without issuance of any credit, and we reserve the right to charge you for the return shipping costs.
For your protection, we suggest all returns be sent back by a traceable carrier. (UPS, FedEx, etc.) The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of 15 percent. All credits will be applied to the same credit card used to make the purchase.
- Satisfaction:
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At Offset Umbrellas, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that Offset Umbrellas provides to both commercial and residential clients worldwide.
- Warranty:
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Offset Umbrellas warrants to the original retail purchaser who provides a dated sales receipt-each part of the E-Z UP Instant Shelter to be free from defects in material or workmanship for a period of TWO or FIVE years (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. Offset Umbrellas obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination.
RETURN ADVISORY -- Before returning any part or product to Offset Umbrellas, please contact us to obtain specific return shipping instructions. All shipping costs must be prepaid, and Offset Umbrellas is not responsible for products damaged in transit.
CONDITIONS -- This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain or other forces of nature, nor to accidental or deliberated damage of the product, nor to use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.
- Product Specifications:
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Approximate Shipping Weight: 81.00 poundsAdditional Information: Aluminum & Steel Frame
Lightweight for Portability
10-Year Limited Frame Warranty
SHIPS UPS GROUND
